Cloud Mattress

Warranty (5 Year)

United Mattress Materials (UMM) warrants that this product will be free from defects in material and workmanship as described in this Limited Warranty. The warranty begins on the day you purchase the mattress.

Limited 5-Year Warranty

The limited warranty runs from the original date of purchase and is provided only to the original purchaser. If a manufacturing defect is identified within the scope of this warranty we shall repair or replace at our option. We reserve the right to substitute materials by equivalent or superior quality. Since fabrics are constantly upgraded we do not guarantee that the replaced mattress will have the same fabric. Repair or replacement does not extend or begin a new warranty period. We are not liable for any incidental or consequential damages arising out of the use of this product or the inability to use this product. We do not warrant that product is suitable for any person’s medical condition. In no event shall our liability exceed the original purchase price of the product.

The Do’s
• Do give your new mattress time to air after removal of the plastic packaging.
• Do carry the mattress vertically on its side, while moving it.
• Do use a mattress protector / pad to keep your mattress hygienic and clean.
• Do unroll/unpack your mattress within three (3) months from date of purchase.

The Do Not’s
• Do not bend, fold or jump on the mattress as damage can occur.
• Do not use dry cleaning fluid on your mattress.
• Your Mattress is not Fire-Proof. In order to reduce the risk of fire: Do Not smoke in bed; Do keep lighters and matches away from children; Do Not use candles on or around your bed; Do keep heaters away from your ed or other flammable items; Do Not run electrical cords under your bed or trap them against a wall.
• Do not remove any labels from the mattress.
• Do not bend the mattress while transporting.
• Do not place the mattress on a base which is sagging. The base surface should be rigid and non-yielding with the required supports. When purchasing just a mattress it is important that you check your bed / box spring for rigidity. An old foundation may not provide sufficient support.
• Do not leave mattress rolled up for more than three (3) months from date of purchase.

Coverage
• Sagging of the pocketed coils.
• Body indentations of more than 2”.
• Breakage of Coils.
• Coils or wires that rip the fabric.
• Fraying of the cover fabric within three months of purchase.

Exclusions
This warranty does not apply to and excludes:
• Consumer firmness/comfort preference.
• Normal changes in softness or recovery time of high density foams, including memory foam, due to normal use, temperature, or humidity.
• Normal body impression(s).
• Consumer bed height/weight preference.
• Cover (fabric) and handles.
• Corner guards.
• Bent border/grid wires.
• Burns, cuts or tears.
• Vermin infestations.
• Mattresses or foundations displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other substances that could cause injury.
• Mattresses used with an inadequate foundation and/or support system.

How to File a Claim
In the event of a Defect and in order to get the benefit of this limited Warranty, you must return your mattress/mattress set to UMM and provide proof of the original date of purchase. Any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility.